Managed Customer Success Platform & CS Ops Services

Your CSP doesn’t run itself—we do the heavy lifting, so your team can focus on customers

Your Customer Success Platform is powerful—but only if it’s maintained, evolved, and aligned with your business goals. Crush Churn Consulting provides fully managed CSP and CS Ops services that handle the tech, data, and process optimization for you. We keep your platform clean, your automations sharp, and your team supported—all without adding headcount.

Why It Matters

A CSP That’s Not Managed Is a CSP That’s Wasted

Customer Success teams need time to build relationships—not babysit software

Health scores drift. Without regular tuning, your alerts and dashboards lose accuracy.

Processes break. As your CS motion evolves, outdated playbooks slow you down.

Admins get overwhelmed. Internal CS Ops resources are limited—or nonexistent.

That’s where we come in. Crush Churn acts as your behind-the-scenes engine, continually evolving your CSP so it works for you, not against you.

Everything You Wish an In-House CS Ops Team Could Do

Strategic, technical, and tactical support—all in one

CSP Admin & Maintenance

Reporting & Dashboards

Process Optimization

Team Enablement & Support

A CS Ops Team Without the Payroll

Deep expertise, plug-and-play support, predictable cost

Certified CSP experts (Gainsight, Totango, ChurnZero, ClientSuccess)
20+ years of CS leadership and operations experience
Fractional model—scale up or down as needed
Real-time support, monthly check-ins, and rapid iteration cycles
Proven results: Increased retention, faster renewals, better team efficiency

Your CS Ops Team Needs Backup, Bandwidth, or a Better Way to Scale

Augment your existing team with expertise and scalability

You have a CSP but no one owns it full time
You’ve lost momentum after implementation
Your existing CS Ops team is overloaded
Your leadership team needs better reporting and forecasting
Your CS motion is evolving and needs help aligning the tech

What Our Clients Say

Federica Peloso

Fuse Universal, Head of Customer Success

Jared brought his industry expertise and transformed our CSMs from reactive support to proactive solution builders. This is CS strategy at its finest

Alessio Artuffo

Docebo, CEO

After working with Jared, our team finally had a renewal forecast we could trust–helping us grow from $50m to over $200m in 4 years. He brings together strategy and execution in a human-first way

Keno Butler

AppFire, CEO

Crush Churn helped us spot a major gap in our customer onboarding, improving customer retention by over 50%. 10/10 would recommend

Dave Blake

ClientSuccess, CEO

Jared brings a level of expertise and executive presence that the Customer Success space needs right now. Thought leadership, strategy, and execution all in one

Karen Budell

Totango, CSO

Crush Churn Consulting, led by Jared Cook, is helping change the game from legacy Customer Success to value realization and driving real outcomes for customers

Aaron Watson

CaseWorthy, CEO

Bringing on Crush Churn made a material difference for our customers, and our CS team. Jared’s impact went far beyond traditional ‘consulting’ and helped us put in place practices and cadences that made a direct impact on revenue and EBITDA.

Seth Hansen

Soci, VP Global Support

Jared is an incredibly strategic and talented leader. One of the things that I admire most about Jared is that he is strategic in thought, but also has the skills, talent, and drive to fully execute the strategy

Let’s Make Your CSP Work Harder—So You Don’t Have To

Book a free consult and we’ll show you what’s possibleWe’ll review your current CSP setup, highlight where you’re leaving value on the table, and propose a managed services plan that keeps your customer success engine running strong.

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